Terms

Last updated 12 November 2026

GetSeated is a booking system. The first part is for guests making a booking. The second is for businesses that take bookings with GetSeated.

If you are making a booking

Your booking is an arrangement between you and the venue. GetSeated provides the software and is not a party to it. Questions about the booking, the venue's own policies, or anything that happens on the day are for the venue.
Booking is free. GetSeated never charges guests.
Give your real name and a phone number or email you can be reached on, so the venue can contact you about the booking.
If your plans change, change or cancel from the link in your confirmation, or tell the venue. A venue may stop taking online bookings from someone who repeatedly doesn't turn up.
How your details are handled is set out on the privacy page.

The price is a flat monthly fee, agreed when you join: €49 a month for tables and €29 a month for appointments unless agreed otherwise. Add-ons such as WhatsApp are priced separately and agreed before they are switched on.
There is no commission, no per-booking or per-cover fee, and no charge to your guests.
The fee is paid monthly in advance by card. Charges from other companies for messages sent from your own accounts (for example WhatsApp messages billed by Meta) are yours.
There is no minimum term. You can cancel at any time, and GetSeated stays on until the end of the month you have paid for. Fees already paid are not refunded.
If a payment fails, you will be told and given at least 14 days to put it right before the service is paused.
The price can change with at least 30 days' notice by email. If you don't accept the new price you can cancel before it applies.

Your bookings and your customer list belong to you. You can download your customer list at any time.
You decide what your guests' details are used for (you are the controller). GetSeated handles them for you (as your processor), and will:
- use them only to provide the service and on your instructions, and never for its own marketing;
- keep them secure and confidential, and limit access to people who need it to run the service;
- use the other companies listed on the privacy page only under terms that protect the data to the same standard, and tell you before adding or replacing one;
- help you answer guests who ask for a copy of their details or to have them corrected or deleted;
- tell you without undue delay if it becomes aware of a breach affecting your guests' details, with what you need to meet your own duties;
- when you leave, let you take your data with you and then delete it, with backups gone 30 days later;
- give you the information you reasonably need to show that this is being done.
You are responsible for using your guests' details lawfully. In particular, only send marketing to guests whose record shows they agreed, and delete a guest's details when they ask unless you have a legal reason to keep them.
Messages sent through GetSeated must be about bookings. Don't use it to send anything unlawful or anything your guests have not agreed to receive.

GetSeated aims to be available all day, every day, and takes nightly backups, but no online service can promise it will never be down. Each morning you are emailed the day's bookings so you can keep working if it is.
Reminders cut no-shows but can't prevent them, and messages can be delayed or blocked by phone networks and email providers. GetSeated isn't responsible for a guest who doesn't turn up.
You are responsible for the opening hours, capacity and other settings in your account, and for keeping your login to yourself.

GetSeated will provide the service with reasonable care and skill.
GetSeated is not liable for lost profit, lost business, or indirect loss. Its total liability to you in any 12 months is limited to the fees you paid in that time.
Nothing in these terms limits liability that cannot be limited by law.

You can leave at any time. GetSeated can end the service with 30 days' notice, or sooner if fees stay unpaid or the service is being misused.
These terms can change with at least 30 days' notice by email. Carrying on after that means you accept them.
These terms are governed by Irish law, and the Irish courts deal with any dispute.